Excellent benefits
Competitive salaries
Smart working

Gas Supervisor

Salary £48,948 + discretionary bonus
Location Hampshire (Hybrid)
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports and develops the best people!   
 
Are you passionate about delivering exceptional customer service and ensuring high standards in gas repairs?  
 
We’re looking for an experienced Gas Supervisor to join us across Hampshire on a full time, permanent basis, working 37 hours per week. This role can be contractually based out of our Basingstoke office and is covering our homes across the Hampshire area. You'll split your time between the office, working from home, and visiting properties across Hampshire to support your engineers, and monitor the quality of work.  

 
Want to know what we can offer you? 

  • 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave 
  • A productivity-related bonus scheme to enhance your take-home 
  • A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10% 
  • Life assurance paid at x 3 annual salary 
  • Private medical insurance  
  • Health care cash plan called Medicash 
  • Enhanced pay for maternity, paternity, adoption and shared parental leave 
  • Access to counselling, legal and financial information 
  • Electric car scheme 
  • Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes  

  
Here’s the facts about the role:  


 As a gas supervisor, you’ll support and develop a team of gas engineers, ensuring they remain high performing and fully skilled to be able to carry out works ‘right first time’. As part of your line management responsibility, you’ll carry out regular 1-2-1’s and 90-day reviews with your team members. Addressing performance issues, training needs and being involved in HR/recruitment practices relating to your team.  

  

Key responsibilities include: 

  • Lead and support Gas Engineers to deliver first-class repairs and customer care 
  • Monitor work in progress to ensure compliance with standards, safety, and customer satisfaction 
  • Carry out post-inspections to verify quality, safety, and correct use of materials 
  • Manage responsive repairs within set budgets and timelines 
  • Promote a high-performing, customer focused team culture 
  • Ensure cost-effective decisions aligned with Best Value principles 
  • Support preventative maintenance programmes and contract implementation 
  • Review contractor invoices and resolve discrepancies 
  • Investigate complaints and insurance claims, providing detailed reports and resolutions 
  • Maintain communication with planners to ensure efficient scheduling 
  • Promote continual improvement and participate in service reviews 
  • Represent and promote VIVID’s vision and values in all aspects of the role 
  • Provide monitoring data to management and uphold good housekeeping standards. 
  • Respond to tenant and customer enquiries professionally 
  • Participate in the on-call rota  

You’ll monitor gas safety and service performance to ensure KPI’s are kept within target. And that 100% of Landlord Gas Safety Record (LGSR) checks are successfully accessed. As part of this, you’ll carry out work in progress and post inspections to check that all installations are completed at a high standard. You’ll ensure that decisions on repairs/installation actions and materials within your business area are made in line with the principles of Best Value. Continually monitoring spend within your budget and measuring cost effectiveness of your decisions.  

   
You'll have CCN1, CENWAT, CKR1 and HTR1 as a minimum, ideally with experience of supervising a team/trade staff. You’ll be an influential leader, acting as a role model for your team. And be the ‘go to’ expert in your field for any technical queries.  

 
You’ll have the ability to manage budgets, schedules and team performance and be proficient in essential workplace technology, including Microsoft Word, Excel, Outlook, and internet-based tools, to effectively manage communications, documentation, and data.    

 
Due to the nature of this role, you must hold a full current driving licence. Offers are subject to a satisfactory DBS check. 

Interviews are due to take place 19 & 23 October (subject to change). 

We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more.

Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers.

We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year.

This is summed up in our vision “More homes, bright futures”.

As a ‘people’ business, we work hard to create a high-performing and fun working environment. We invest in our people’s development, whilst looking after their wellbeing with our award-winning initiatives.

Buy / sell
annual leave

Pension
scheme

Smart
working

From 26 days holiday per year

Private medical / medicash benefits

Enhanced
paternity / maternity leave

Qualification funding support

Electric car scheme

We’re committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies.

We’re a disability confident leader with disabled-friendly offices and we’ll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form.

If you need additional support with your application, please get in touch with us
on 02392 896758 or email HRrecruitment@vividhomes.co.uk. We’ll be happy to help. 

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