Buy / sell
annual leave
Pension
scheme
Smart
working
From 26 days holiday per year
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
We’re currently looking for an experienced Repairs Scheduling & Administration Manager to join our team in Basingstoke! This is a full time 12-month fixed term position working 37 hours per week with, a minimum of 20% of this to be office based to promote collaboration within the team and other colleagues across the business.
The successful candidate will also be required to work from both our Portsmouth and Basingstoke offices when business needs require, so flexibility to travel between locations is essential. Business mileage will be paid.
Want to know what we can offer you?
Here’s the facts about the role:
As Repairs Scheduling & Administration Manager you’ll lead our Responsive Repairs, Administration, and Compliance Planning teams within Property Services. This is a key managerial role where you'll be responsible for driving performance, productivity and continuous improvement across our planning and admin functions, ensuring repairs are completed within target timescales and delivering a consistently high-quality service to customers. You'll oversee the effective scheduling of repair and maintenance works, lead operational improvements, manage performance against key KPIs, and act as a solution-focused escalation point for complex enquiries, helping us provide safe, efficient and customer-focused services.
Working closely with operational teams, contractors and stakeholders, you'll play a pivotal role in improving service delivery, optimising operative productivity and ensuring compliance obligations are met across our homes. You'll use data and insight to identify opportunities for improvement, lead and develop high-performing teams, and support the delivery of VIVID's wider strategic objectives through strong leadership, effective decision-making and a continuous improvement mindset.
We're looking for a confident and inspiring manager with experience managing repairs planning, administration and compliance functions within a social housing, contractor or similar environment. You'll bring excellent people management and communication skills, a strong customer focus, and the ability to lead change while maintaining high levels of performance. With a sound understanding of property maintenance, compliance requirements and the social housing sector, you'll be comfortable working with performance data, dynamic scheduling systems and competing priorities. In this role you’ll create a culture where teams are motivated to deliver outstanding outcomes for customers every day.
First stage interviews are due to take place 6 October
Second stage interviews are due to take place 13 October
The Company
We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more.
Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers.
We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year.
This is summed up in our vision “More homes, bright futures”.
Living VIVID
As a ‘people’ business, we work hard to create a high-performing and fun working environment. We invest in our people’s development, whilst looking after their wellbeing with our award-winning initiatives.
Buy / sell
annual leave
Pension
scheme
Smart
working
From 26 days holiday per year
Private medical / medicash benefits
Enhanced
paternity / maternity leave
Qualification funding support
Electric car scheme
We’re committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies.
We’re a disability confident leader with disabled-friendly offices and we’ll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form.
If you need additional support with your application, please get in touch with us
on 02392 896758 or email HRrecruitment@vividhomes.co.uk. We’ll be happy to help.
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