Excellent benefits
Competitive salaries
Smart working

Neighbourhood Manager (9 month FTC)

Salary £60,911 + discretionary bonus
Location Portsmouth (Hybrid)
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!   

We're looking for a Neighbourhood Manager (Leasehold & Estates lead) to join our team! Contractually based out of our Portsmouth office, this is a 9 month fixed term position, working 37 hours a week with the flexibility of a mix of home and office working.
 

Want to know what we can offer you? 

  • 27 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
  • A productivity-related bonus scheme to enhance your take-home
  • A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
  • Private medical insurance 
  • Health care cash plan called Medicash
  • Enhanced pay for maternity, paternity, adoption and shared parental leave
  • Access to counselling, legal and financial information
  • Electric car scheme
  • Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes 
     

Here’s the facts about the role:

We’re looking for a Neighbourhood Manager to lead 3 Neighbourhood teams based in South Hampshire, ensuring that our customers receive top-quality housing services while driving forward improvements to customer satisfaction and value for money. You'll lead teams focused on delivering responsive and proactive services that reflect the actual needs of our residents across our communities. You’ll make sure that our customers’ voices are heard, and customers have real influence in shaping our services.
 

Also managing either the Leasehold and Service Charge team, overseeing the service charge process, ensuring transparency, accuracy, and effective management of customer queries and complaints, as well as bring responsible for our Managing Agent relationships. Or the Independent Living team, overseeing effective management of contracts linked to Independent Living, such as catering contracts, alarm system contracts

 

You'll work closely with stakeholders and managing agents to guarantee service standards are met and that our leasehold and shared ownership customers are fully engaged and satisfied with the services VIVID are providing.

 

In addition to leading the team, you’ll collaborate with other departments across the organisation, and external partners to deliver comprehensive neighbourhood services. You’ll ensure that we maintain our estates to a high standard, ensuring that all relevant H&S standards are met. You’ll foster a culture of continuous improvement, making sure our services not only meet but exceed regulatory and best practice standards.
 

We’re looking for a Neighbourhood Manager who will have a real impact in a dynamic and supportive environment, and who is keen to lead a team that is committed to delivering excellent service and making a difference in our communities. You’ll have a proven track record in housing management, leasehold and service charges, experience in a customer-centric environment, and sound knowledge of housing legislation.
 

As this role involves travel a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid.
 

This role requires a basic DBS check.


First stage interviews are due to take place in person, 15 June (subject to change)

Second stage interviews are due to take place in person, 18 June (subject to change)

We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more.

Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers.

We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year.

This is summed up in our vision “More homes, bright futures”.

As a ‘people’ business, we work hard to create a high-performing and fun working environment. We invest in our people’s development, whilst looking after their wellbeing with our award-winning initiatives.

Buy / sell
annual leave

Pension
scheme

Smart
working

From 26 days holiday per year

Private medical / medicash benefits

Enhanced
paternity / maternity leave

Qualification funding support

Electric car scheme

We’re committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies.

We’re a disability confident leader with disabled-friendly offices and we’ll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form.

If you need additional support with your application, please get in touch with us
on 02392 896758 or email HRrecruitment@vividhomes.co.uk. We’ll be happy to help. 

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