Lettings Team Leader (9 month FTC)
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
We’re recruiting for a Lettings Team Leader to join us on a 9-month fixed term basis. Contractually based in our Basingstoke office, this is a full-time role working 37 hours a week, with a minimum of 20% of this to be office based to promote collaboration within the Lettings team and other colleagues across the business.
Want to know what we can offer you?
- 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave
- A productivity-related bonus scheme to enhance your take-home
- A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
- Life assurance paid at x 3 annual salary
- Private medical insurance
- Health care cash plan called Medicash
- Enhanced pay for maternity, paternity, adoption and shared parental leave
- Access to counselling, legal and financial information
- Electric car scheme
- Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
Here’s the facts about the role:
As a lettings team leader you’ll have overall responsibility for effectively letting our homes in a way that minimises void loss and enhances the customer experience. You’ll ensure that our homes are let in line with policy and procedure. You’ll supervise the team, so you’ll have the skills needed to drive efficiency & strong performance. And you’ll strive to create a positive customer experience and will understand how our services need to be adapted to meet their needs.
As a team leader you’ll hold 1:1s with your team, reflecting on employee performance and development, and identifying training needs within the team. You’ll be confident using IT and able to learn the use of new software. You’ll maximise the use of IT to maintain accurate records and will be an advocate for new technology and systems that can achieve service improvements - particularly our ways of communicating with customers through technology/online channels.
You’ll have the strong communication skills needed to work with other colleagues and teams across the business - such as neighbourhoods, our empty homes team, and development – ensuring properties are allocated efficiently, handovers are smooth, and our customer targets are fulfilled. You’ll have the confidence to represent VIVID at stakeholder meetings when needed, and will have the interpersonal skills needed to build strong working relationships with both internal and external stakeholders.
You’ll have previous experience in service delivery in a customer centric organisation, and will have experience in a housing-related management role. Ideally you’ll have an awareness of the social housing sector, however previous experience within the sector is not essential.
This role is subject to a DBS check.
First stage interviews are due to take place WC Monday 30 March (subject to change).
The Company
We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more.
Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers.
We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year.
This is summed up in our vision “More homes, bright futures”.
Living VIVID
As a ‘people’ business, we work hard to create a high-performing and fun working environment. We invest in our people’s development, whilst looking after their wellbeing with our award-winning initiatives.
Buy / sell
annual leave
Pension
scheme
Smart
working
From 26 days holiday per year
Private medical / medicash benefits
Enhanced
paternity / maternity leave
Qualification funding support
Electric car scheme
We’re committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies.
We’re a disability confident leader with disabled-friendly offices and we’ll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form.
If you need additional support with your application, please get in touch with us
on 02392 896758 or email HRrecruitment@vividhomes.co.uk. We’ll be happy to help.
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