This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
We are looking for an Empty Homes Coordinator to join our team in Portsmouth! This is a permanent, full time role, working 37 hours a week with a minimum of 20% of this to be office based to promote collaboration and team working.
Want to know what great benefits we can offer you?
Here’s the facts about the role:
Our Empty Homes (void properties) team focus on delivering a great customer experience, whilst ensuring our investigation, repair and maintenance is resolved quickly and to a high standard. This role plays a key part in planning and coordinating trades work, completing documentation and supporting the team in the day-today activities.
The empty homes coordinator will provide an efficient communication, administration and planning function to the Empty Homes service area, including planning trades work and maintaining live records for their day to day activities. You'll be responsible for completing documentation, ordering materials and colleague liaison. You'll acknowledge any customer complaints within defined timeframes when requested and complete call backs for the Empty Homes team within designated timescales.
You’ll regularly liaise with and work alongside other areas of the business - including the customer experience team - to make sure that everything runs smoothly and that service levels are maintained. It’s essential you have excellent attention to detail, strong administrative skills and ideally you'll have experience working in a planning/administration role or similar within the property and maintenance sector! You’ll also need to be organised and able to work well in a busy environment, and will have strong communication skills allowing you to collaborate well with other teams across the business as well as our Empty Homes trade operatives.
Interviews are due to take place on the Monday 23 March (subject to change).
The Company
We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more.
Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers.
We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year.
This is summed up in our vision “More homes, bright futures”.
Living VIVID
As a ‘people’ business, we work hard to create a high-performing and fun working environment. We invest in our people’s development, whilst looking after their wellbeing with our award-winning initiatives.
Buy / sell
annual leave
Pension
scheme
Smart
working
From 26 days holiday per year
Private medical / medicash benefits
Enhanced
paternity / maternity leave
Qualification funding support
Electric car scheme
We’re committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies.
We’re a disability confident leader with disabled-friendly offices and we’ll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form.
If you need additional support with your application, please get in touch with us
on 02392 896758 or email HRrecruitment@vividhomes.co.uk. We’ll be happy to help.
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