Repairs Officer
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
We have an exciting opportunity for an Repairs Officer to join our team! Contractually based out of our Basingstoke office, this is a 12-month fixed term contract working 37 hours a week, with a minimum of 20% of this to be office based to promote collaboration and team working within the Repairs team and other colleagues across the business.
Want to know what we can offer you?
- 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave
- A productivity-related bonus scheme to enhance your take-home
- A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
- Life assurance paid at x 3 annual salary
- Private medical insurance
- Health care cash plan called Medicash
- Enhanced pay for maternity, paternity, adoption and shared parental leave
- Access to counselling, legal and financial information
- Electric car scheme
- Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
Here’s the facts about the role:
As a Repairs Officer, you’ll provide an efficient communication and administration function to the Responsive Repairs service area, raising and booking in jobs, actioning call backs, invoice approval, hire approval, and regular tenant, supplier and colleague liaison.
The Repairs Officer will coordinate the responsive trade staff and maintain live records for their day-to-day activities in all geographical areas. You’ll submit data for Property Maintenance Managers, to include quantities of completed works on a monthly basis. A good eye for detail is required, so you can accurately maintain records both manually and electronically, using a range of software and platforms.
You’ll acknowledge any customer complaints within defined timeframes when requested, before escalating the complaint following our customer complaints procedure, ensuring call backs for the Building Maintenance team are within designated timescales. And reporting any trends that appear which may cause a risk to the service delivered by the Building Maintenance Team.
This is a varied, fast-paced role which means you’ll have to prioritise your workload, manage your time well and enjoy working in a busy environment. You'll have previous administrative experience, and strong IT skills, competent in the main MS Office apps, and be able to learn how to use new systems quickly. You’ll be a great team player, but will also work well using your initiative with minimal supervision when needed.
Interviews are due to take place Monday 2 February at our Basingstoke office (subject to change).
The Company
We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more.
Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers.
We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year.
This is summed up in our vision “More homes, bright futures”.
Living VIVID
As a ‘people’ business, we work hard to create a high-performing and fun working environment. We invest in our people’s development, whilst looking after their wellbeing with our award-winning initiatives.
Buy / sell
annual leave
Pension
scheme
Smart
working
From 26 days holiday per year
Private medical / medicash benefits
Enhanced
paternity / maternity leave
Qualification funding support
Electric car scheme
We’re committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies.
We’re a disability confident leader with disabled-friendly offices and we’ll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form.
If you need additional support with your application, please get in touch with us
on 02392 896758 or email HRrecruitment@vividhomes.co.uk. We’ll be happy to help.
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