Home Improvement Officer (Part time, 12 months FTC)
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
We’re looking for a Home Improvement Officer to join our team! Contractually based in Portsmouth, we offer a flexible approach to working between home or our Portsmouth office. This is a part-time, fixed term position working 18.5 hours per week.
Want to know what we can offer you?
- 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave (Pro rata)
- Private Medical Insurance
- A generous contributory pension
- Medi-cash policy to claim back some medical costs to ensure we look after you and your loved ones
- Discounts portal to save money on various products and services, including holidays, shopping and cinema
- Electric car scheme
- A real sense of work/life balance where we promote flexible working and an agile culture.
Here’s the facts about the role:
As a home improvement officer, you’ll be managing VIVID’s home improvement cases. You’ll triage new requests as they’re received and will be able to manage any unauthorised improvement, as we're notified. All requests need to be correctly collated and recorded on our housing system, so strong attention to detail skills are required. You’ll follow our procedures in place to get requests resolved promptly and efficiently, keeping customers up to date with the status of their request. Consequently, you’ll need to be a strong communicator as you’ll be expected to confidently liaise with both internal and external stakeholders. This is a varied role that will also require your participation in our complaints process within the Major Works team, you’ll be supporting managers’ investigations into complaints raised by customers.
Strong administration and organisation skills are crucial for this role, as you’ll be preparing agendas, updating actions raised, and taking minutes for some Major Works meetings. This is a great opportunity to develop knowledge and skills within Major Works and utilise your initiative by identifying improvement opportunities to our processes and ways of working, with the customer’s experience at the forefront of your mind.
You’ll have an understanding of social housing or experience working within a similar industry and will be ready to utilise your knowledge and experience. As a home improvement officer, you’ll need experience in investigating, collating information, and producing detailed reports. In line with VIVID’s values you’ll be forward thinking and open to development and change, problem solving where necessary and keen to help VIVID grow.
Due to the nature of this role, you’ll be required to hold a full driving licence with a car available for business use, as occasional home visits may be required.
Interviews are due to take place Wednesday 1 May.
The Company
We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more.
Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers.
We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the sixth largest developer of new homes amongst housing associations in England, having built around 1,400 last year.
This is summed up in our vision “More homes, bright futures”.
Living Vivid
We’re Hampshire’s largest provider of affordable homes with around 900 staff, who put our customers at the centre of everything they do. As a ‘people’ business, we work hard to create a high-performing and fun working environment. We invest in our people’s development, whilst looking after their wellbeing with our award-winning initiatives.
Buy / sell
annual leave
Pension
scheme
Smart
working
From 26 days holiday per year
Private medical / medicash benefits
Enhanced
paternity / maternity leave
Qualification funding support
Electric car scheme
We’re committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies.
We’re a disability confident leader with disabled-friendly offices and we’ll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form.
If you need additional support with your application, please get in touch with us
on 02392 896758 or email HRrecruitment@vividhomes.co.uk. We’ll be happy to help.
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