Neighbourhood Services Team Leader (9 month FTC)

Salary £46,838 + discretionary bonus

Location West Sussex

The Vacancy

We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!

We're looking for a talented Neighbourhood Services Team Leader to join our team. You'll predominantly be working in the West Sussex area and will be contractually based out of our Portsmouth office. This a 9-month FTC opportunity working 37 hours per week with a minimum of 20% of this to be office based to promote collaboration and team working within the Neighbourhood Services team and other colleagues across the business.

Want to know what we can offer you?

26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave
A productivity-related bonus scheme to enhance your take-home
A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
Life assurance paid at x 3 annual salary
Private medical insurance
Health care cash plan called Medicash
Enhanced pay for maternity, paternity, adoption and shared parental leave
Access to counselling, legal and financial information
Electric car scheme
Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

Here’s the facts about the role:

As the Neighbourhood Services Team Leader, you’ll line manage up to 8 Neighbourhood Officers who deliver a first-class housing management service to our customers. You’ll be responsible for driving great team performance, ensuring compliance with legislation, policy and our own procedures, and delivering excellent customer outcomes. This is an exciting leadership opportunity for someone who enjoys motivating and supporting others, and creating a culture focused on collaboration, accountability and exceptional service delivery.

In this role, you’ll oversee the day-to-day delivery of neighbourhood and tenancy management services, working closely with internal teams to support tenancy sustainment, income recovery, estate management and customer wellbeing. Working with teams across VIVID you'll work together to develop and roll out policies, processes and create better ways of working. You’ll also be a key contact for external authorities and partners, communicating with them to make sure they’re made aware of any customers who are in difficulty and may need a joint support approach.

As part of your management responsibility, you’ll recruit, supervise, support, develop and motivate your team. This’ll help them to deliver a ‘right first time’ service, focusing on the customers’ experience. You’ll carry out regular one-to-one’s and employee performance reviews. Identifying areas of training or development needs and making sure that plans are put in place when needed.

You'll have proven experience in a housing management or customer-focused service environment, with a strong understanding of the social housing sector, relevant legislation, emerging government policy and best practice. You'll bring a wealth of knowledge and experience working in service delivery and customer centric roles, and as an inspiring people leader, you’ll have excellent communication skills, sound judgement and the ability to coach and develop others to achieve high performance, ultimately helping our customers in the best way possible. Ideally you’ll have a relevant professional qualification to support your experience in a housing related management position, however, this is not essential and we’ll consider those ‘qualified by experience’.

Due to a high volume of applications, if you've recently applied for our NSTL position there is no need to re-apply at this time.

This role requires a basic DBS check.

As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid.

First stage interviews are due to take place 20 August. Second stage interview date TBC (subject to change).

The Company

We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more.

Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers.

We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year.

This is summed up in our vision “More homes, bright futures”.

Living VIVID

As a ‘people’ business, we work hard to create a high-performing and fun working environment. We invest in our people’s development, whilst looking after their wellbeing with our award-winning initiatives.

Buy / sell
annual leave

Pension
scheme

Smart
working

From 26 days holiday per year

Private medical / medicash benefits

Enhanced
paternity / maternity leave

Qualification funding support

Electric car scheme

We’re committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies.

We’re a disability confident leader with disabled-friendly offices and we’ll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form.

If you need additional support with your application, please get in touch with us
on 02392 896758 or email HRrecruitment@vividhomes.co.uk. We’ll be happy to help.

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