Service Charge and Leasehold Officer (12 month FTC)
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
We’re recruiting for a Service Charge and Leasehold Officer to join our team! Contractually based out of our Portsmouth office on a 12-month fixed term contract, this is a part time role working 22.5 hours per week, with a minimum of 20% of this to be office based to promote collaboration and team working. We’re able to offer flexibility regarding working days and hours for the right candidate, with full details to be discussed further at interview.
Want to know what we can offer you?
- 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave
- A productivity-related bonus scheme to enhance your take-home
- A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
- Life assurance paid at x 3 annual salary
- Private medical insurance
- Health care cash plan called Medicash
- Enhanced pay for maternity, paternity, adoption and shared parental leave
- Access to counselling, legal and financial information
- Electric car scheme
- Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
Here’s the facts about the role:
As Service Charge and Leasehold Officer, you’ll be the point of contact for leaseholder and shared ownership customers around lease management, providing a high level of customer service. You’ll be VIVID’s expert in leasehold management, maintaining a good working knowledge of leasehold legislation and best practice. Working closely with the Sales team, you’ll ensure that accurate and detailed information is given before any lease commences.
You’ll manage the service charge process, including works/costs reconciliation such as communal repairs, fire works, S20 works etc, service charge queries and complaints for leasehold and shared owner customers. You’ll review and approve invoices, ensuring breakdowns received for services and charges are in line with contract and responsibilities.
You’ll have previous experience in a leasehold management role/managing agents within the social housing sector or a related field. And will have an understanding of housing associations, or a similar environment. You’ll have excellent communication skills, both written and verbal, with the ability to engage and interact effectively with a diverse range of stakeholders. You’ll have experience delivering a high standard of customer service in a busy environment, and the ability to prioritise and organise workload and competing priorities. While it would be beneficial to hold an NVQ or similar in business administration, housing, customer service or similar (or a commitment to work towards this), this is not essential.
This is a blended role, with some outside office hours required due to the needs of our customer group. You’ll need a full current driving license with business use with access to a vehicle.
Interviews are due to take place 27 May (subject to change).
The Company
We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more.
Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers.
We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year.
This is summed up in our vision “More homes, bright futures”.
Living VIVID
As a ‘people’ business, we work hard to create a high-performing and fun working environment. We invest in our people’s development, whilst looking after their wellbeing with our award-winning initiatives.
Buy / sell
annual leave
Pension
scheme
Smart
working
From 26 days holiday per year
Private medical / medicash benefits
Enhanced
paternity / maternity leave
Qualification funding support
Electric car scheme
We’re committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies.
We’re a disability confident leader with disabled-friendly offices and we’ll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form.
If you need additional support with your application, please get in touch with us
on 02392 896758 or email HRrecruitment@vividhomes.co.uk. We’ll be happy to help.
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