Tenancy Sustainment Team Leader

Salary £43,794 + discretionary bonus

Location Hampshire (Hybrid)

The Vacancy

We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!

We’re recruiting for a Tenancy Sustainment Team Leader to join our team! This role can be contractually based out of our Portsmouth or Basingstoke office and covers the Hampshire area. This a permanent, full-time role working 37 hours a week, with a minimum of 20% of this to be office-based to promote collaboration and team working.

Want to know what we can offer you?

26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave
A productivity-related bonus scheme to enhance your take-home
A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
Life assurance paid at x 3 annual salary
Private medical insurance
Health care cash plan called Medicash
Enhanced pay for maternity, paternity, adoption and shared parental leave
Access to counselling, legal and financial information
Electric car scheme
Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

Here’s the facts about the role:

As the Tenancy Sustainment Team Leader, you’ll manage the Tenancy Sustainment team, ensuring high performance and excellent customer service. You will supervise, motivate, and manage, ensuring a responsive service is delivered. As one of VIVIDs Team Leaders you’ll carry out performance reviews, identify training needs in your team, and support team development. You’ll manage the team to provide direct and tailored support based on principles, enabling the team to be in the best position to help customers sustain their tenancies. You will also triage new referrals using a set criteria, provide feedback for referrals not actioned, and maximize opportunities for intensive support and intervention.

You’ll be providing effective supervision of casework, ensuring customer support agreements are followed, meeting trauma-informed practice with clear outcomes and intervention where needed. As tenancy support can have challenging cases, you’ll play a key part in supporting your team. Additionally, you’ll monitor and report on the outcomes of the service, ensuring quality and targets are being met. As part of the safeguarding responsibilities, you will support the Safeguarding lead in training, awareness-raising, and monitoring of safeguarding cases. You’ll have strong communication and interpersonal skills which you’ll utilise when representing VIVID at stakeholder meetings, maintaining effective working relationships and create a positive company image.

You’ll monitor the use of the Welfare Fund, adapting criteria based on business priorities, customer need, and budget constraints, and will ensure the welfare fund application process is easy to use for customers and staff.

The ideal candidate for the Tenancy Sustainment Team Leader role will have previous experience working in a housing or support related role, with experience working with vulnerable customers and a strong knowledge of safeguarding. You’ll have a sound understanding of the social housing sector and the relevant regulation, procedures and best practice aligned with social housing. You’ll have experience in customer service and will have the communication and interpersonal skills needed to support, lead, and engage not only your team, but customers and other agencies you’ll work alongside too. Previous experience of managing a team is essential.

As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid.

This role is subject to an enhanced DBS check.

First stage interviews are due to take place in person 18 & 19 May (subject to change)
Second stage interviews will take place via Teams - date to be confirmed

The Company

We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more.

Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers.

We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year.

This is summed up in our vision “More homes, bright futures”.

Living VIVID

As a ‘people’ business, we work hard to create a high-performing and fun working environment. We invest in our people’s development, whilst looking after their wellbeing with our award-winning initiatives.

Buy / sell
annual leave

Pension
scheme

Smart
working

From 26 days holiday per year

Private medical / medicash benefits

Enhanced
paternity / maternity leave

Qualification funding support

Electric car scheme

We’re committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies.

We’re a disability confident leader with disabled-friendly offices and we’ll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form.

If you need additional support with your application, please get in touch with us
on 02392 896758 or email HRrecruitment@vividhomes.co.uk. We’ll be happy to help.

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