Decants Manager
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
Are you passionate about delivering exceptional customer service and ensuring safety? We’re looking for a Decants Manager to lead and manage all aspects of the decant process for customers who need to temporarily move due to major repairs or safety concerns.
Contractually based out of our Portsmouth office, this is a full-time permanent role, working 37 hours per week. This role requires travel across various locations throughout Hampshire.
Here’s the facts about the role:
As Decants Manager, you’ll be leading and managing all aspects of the decant process for customers affected by repairs that require a temporary move, this may be due to safety concerns or issues that result in the property being inhabitable until repairs are completed. Customers will need to be supported throughout the process, decants will need to be in line with timescales, compliance, legislation, policy and best practice.
Key responsibilities will include:
- Lead and develop the decant service, ensuring customers are supported throughout their journey
- Develop and implement decant strategies that meet the requirements of VIVID standards.
- Coordinate schedules to guarantee timely, compliant, and cost-effective moves
- Implement strategies and processes that meet VIVID standards and regulatory requirements
- Drive for continued efficiency of our decant repairs & maintenance service when benchmarked across the sector and with other comparable providers
- Collaborate across teams and act as an ambassador for customer safety and satisfaction
- Use data and insight to improve service delivery and reduce costs
- Manage external contractors, budgets, and performance targets
What we’re looking for
- Proven experience managing decant or large-scale relocation programmes
- Strong understanding of housing law, decant policies and compensation frameworks
- Proven experience in a leadership role within building maintenance or a similar environment, ideally within the social housing sector
- Experience in property services, compliance, or housing operations
- Strong supply chain and contract management skills, with the ability to manage complex contracts and supplier relationships.
- Ability to manage risk, drive efficiency, and deliver outstanding customer outcomes
- Excellent communication and stakeholder management skills
As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid.
Interviews will be taking place 14 April (subject to change)
The Company
We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more.
Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers.
We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year.
This is summed up in our vision “More homes, bright futures”.
Living VIVID
As a ‘people’ business, we work hard to create a high-performing and fun working environment. We invest in our people’s development, whilst looking after their wellbeing with our award-winning initiatives.
Buy / sell
annual leave
Pension
scheme
Smart
working
From 26 days holiday per year
Private medical / medicash benefits
Enhanced
paternity / maternity leave
Qualification funding support
Electric car scheme
We’re committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies.
We’re a disability confident leader with disabled-friendly offices and we’ll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form.
If you need additional support with your application, please get in touch with us
on 02392 896758 or email HRrecruitment@vividhomes.co.uk. We’ll be happy to help.
Documents
Alternatively, please sign in with...
Published
Not PublishedClosing
in X days