Minor Works Officer
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
We’re looking for a Minor Works Officer to join our team! This role covers Hampshire and can be contractually based out of our Portsmouth or Basingstoke office. This is a full-time, permanent position working 37 hours per week, with a minimum 20% office based to promote collaboration and team working within the Minor Works team and other colleagues across the business.
Want to know what we can offer you?
- 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
- A productivity-related bonus scheme to enhance your take-home
- A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
- Life assurance paid at x 3 annual salary
- Private medical insurance
- Health care cash plan called Medicash
- Enhanced pay for maternity, paternity, adoption and shared parental leave
- Access to counselling, legal and financial information
- Electric car scheme
- Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
Here’s the facts about the role:
As a Minor Works Officer you’ll provide an efficient communication and administration function to the Minor Works service area and will support our Repairs Surveyors as necessary.
Some of the key responsibilities will include:
- Monitoring contractor work orders, spend, and performance
- Liaise with our customers and contractors, arranging meetings and taking minutes
- Processing invoices and payments
- Acknowledging complaints, compliments, and call backs within agreed timeframes, escalating when necessary
- Maintain accurate records, systems, databases, and live working documents
- Support our surveyors with booking appointments and general admin
- Tracking data to be able to deliver weekly performance data to the Minor Works Manager
- Support with monthly Health & Safety inspections and log findings
As Minor Works Officer you’ll be proficient in Microsoft Word, Excel, and Outlook, with a strong level of IT skills. You’ll have excellent written & verbal communication skills, and will be able to adapt these to meet the needs of our contractors, customers and other stakeholders.
You’ll have a high level of accuracy & attention to detail which you’ll put to use when updating our systems and records, and will have strong administrative skills, providing an outstanding administrative and support service within the Minor Works team.
You’ll have strong interpersonal skills and natural leadership skills in order to support our Surveyors. While previous experience working within housing / social housing is not essential, we’d love to see evidence of an awareness or understanding of the housing sector and/or basic building pathology.
Ultimately, you’ll be passionate about delivering an excellent service within the Minor Works team and keen to help us deliver an outstanding service to our customers.
As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid.
Interviews are due to take place WC 2 Feb (subject to change).
The Company
We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more.
Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers.
We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year.
This is summed up in our vision “More homes, bright futures”.
Living VIVID
As a ‘people’ business, we work hard to create a high-performing and fun working environment. We invest in our people’s development, whilst looking after their wellbeing with our award-winning initiatives.
Buy / sell
annual leave
Pension
scheme
Smart
working
From 26 days holiday per year
Private medical / medicash benefits
Enhanced
paternity / maternity leave
Qualification funding support
Electric car scheme
We’re committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies.
We’re a disability confident leader with disabled-friendly offices and we’ll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form.
If you need additional support with your application, please get in touch with us
on 02392 896758 or email HRrecruitment@vividhomes.co.uk. We’ll be happy to help.
Documents
Alternatively, please sign in with...
Published
Not PublishedClosing
in X days